Shipping Policy

Processing and Shipping Times

Orders typically ship within two business days of placement. Both UPS and USPS provide estimated shipping durations, but they are not guaranteed. For urgent needs, kindly email or call us. Be advised that during peak times like holidays, processing and shipping might take longer than usual.

Free Shipping Promotion

Orders over $100 (pre-tax and after discounts) automatically qualify for "FREE SHIPPING" within the lower 48 states in the USA. Regrettably, due to shipping costs, we can't offer free shipping elsewhere. Some LARGE or HEAVY items are exceptions and will have their shipping costs displayed at checkout.

Import duties, taxes, and other charges aren't part of the item or shipping price. These are the buyer's responsibility. Please consult your local customs office for these additional costs. Don't mistake these fees for extra shipping charges. Orders with free shipping are dispatched via GROUND, using our preferred method.

If you require faster shipping, contact us at info@destinationpsp or opt for a premium service at checkout. Express methods aren't eligible for free shipping.

For International, Alaska, and Hawaii orders, see Calculated Shipping Rates below.

Calculated Shipping Rates

For orders below $100 (pre-tax), outside the lower 48, or for faster shipping, Destination PSP provides rates based on item weight. Various UPS and USPS methods are available, with some product-specific options, like Media Mail for books and DVDs.

Local Pick-up

Item pick-up is available at our flagship store located at:

170 North Palm Canyon
Palm Springs, CA 92262

All pick-up orders are subject to local and state sales tax, irrespective of order placement location.

Delivery

We offer local delivery. For more details, please contact us at [email protected].

Signature Requirements

Note: These apply only to domestic US shipments.

  • Orders between $70 and $299.99 need an indirect signature. If delivery fails the first time, a note will be left at the "Ship To" address. Customers can sign this note to authorize package drop-off during the next attempt.
  • Orders $300 and up mandate a direct signature, which means the recipient must sign for the package in person.

Should a package return to Destination PSP due to a missed signature after three attempts, the purchase will be refunded, excluding round-trip shipping costsโ€”even for orders that initially qualified for free shipping.

Example:

  • Order subtotal: $100
  • Shipping (one-way): $10
  • Total refund: $80 (accounting for round-trip shipping)